Welcome to Streatham Florist. These Terms & Conditions set out the agreement between you (the customer) and Streatham Florist for the purchase of floral products and related services via our online store. By placing an order on our website, you agree to be bound by these terms. These Terms & Conditions apply to all customers in Streatham and the surrounding areas where our delivery services are available.
We advise you to read these Terms & Conditions carefully before making an order. If you do not agree with any provision within these Terms & Conditions, please do not use our website.
Our online order process is designed to be straightforward, ensuring our customers in Streatham and nearby communities enjoy a convenient shopping experience. To purchase flowers or related gifts from Streatham Florist, please follow the steps below:
Order acceptance is subject to our verification and availability of products. In rare instances where a selected item is out of stock or unavailable, we reserve the right to substitute with a similar product of equal or greater value, ensuring the overall quality and aesthetic is maintained. You will be notified of any significant substitutions prior to dispatch where possible.
Streatham Florist accepts various forms of payment for online purchases, including (but not limited to) major credit and debit cards, and any additional payment methods displayed at checkout. Payment must be received in full before any order is processed or delivered. All prices displayed on our website are in Pound Sterling (GBP) and are inclusive of Value Added Tax (VAT) at the prevailing rate.
It is your responsibility to ensure that all payment information provided is accurate and up-to-date. Where payment is unsuccessful or flagged as fraudulent, we reserve the right to cancel your order without obligation to supply. All online payments are processed securely, and your financial details are not stored on our systems beyond what is necessary for fulfilling your transaction.
Our flower delivery service covers Streatham and surrounding postcodes. We make every effort to deliver your order within the chosen date and time slot; however, delivery dates and times are estimates and cannot be guaranteed, especially during peak periods or adverse conditions.
It is your responsibility to provide correct and complete delivery information. If delivery cannot be made due to an incorrect address, lack of recipient availability, or inaccessible premises, we will attempt to contact you for further instructions. In the case of non-delivery caused by customer error, additional delivery charges may apply for re-delivery attempts.
In the unlikely event of delivery delays caused by circumstances beyond our control (such as extreme weather, logistical disruption, or supply shortages), we will inform you as soon as possible and agree on the next best course of action, including revised delivery or cancellation and refund where appropriate. We aim to maintain the highest standard in online flower delivery Streatham and nearby areas expect from a local floral specialist.
You have the right to cancel or amend your order, subject to the following conditions:
In the unlikely event that we are unable to fulfil your order (for example, due to product unavailability or unforeseen circumstances), you will be entitled to a full refund, or can choose a substitute bouquet of equal or higher value without additional charges.
We strive to supply only the freshest flowers and highest quality arrangements. Due to seasonal availability and the perishable nature of flowers, some variations may occur in colour, shape, or size compared to photographs and descriptions on our website.
Where a specific flower or foliage type is unavailable, a suitable alternative will be selected of similar style and value. Substitutions are made with careful consideration to ensure the overall theme and quality of your online flower delivery in Streatham is maintained. If a significant change is required, we will do our best to notify you prior to dispatch.
While we do our utmost to meet or exceed your expectations, if you are unsatisfied with your delivery, please contact us within 24 hours of receipt, providing photographic evidence where possible. Due to the perishable nature of flowers, claims made after this period may not be eligible for returns or refunds.
Where a return or refund is justified (for example, for damaged or significantly substandard products), you will receive a replacement or a full or partial refund as deemed appropriate. Refunds are processed to the original payment method within a reasonable time frame after investigation. Our liability for defective or unsatisfactory products is limited to the replacement or refund value of the original order and does not extend to consequential losses or incidental expenses.
Streatham Florist is committed to providing high-quality floral products and services. However, we exclude all liability (to the extent permitted by law) for any loss or damage caused by use of our website or resulting from goods supplied via online flower delivery, except where such loss or damage is a direct result of our negligence or breach of contract.
We will not be liable for indirect or consequential losses, loss of profits, business interruption, or loss of data. Except in cases of death or personal injury caused by our negligence, Streatham Florist’s total liability to you for any claim arising in connection with an order shall not exceed the price paid for the products delivered.
Nothing in these Terms & Conditions shall limit your statutory rights as a consumer under UK law.
All content on the Streatham Florist website, including text, images, graphics, and product descriptions, are the intellectual property of Streatham Florist or its licensors. Such content is provided solely for personal, non-commercial use by customers purchasing through our website. Any reproduction or redistribution of content without prior written permission is prohibited.
We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal information is collected, processed, and stored securely for the purposes of fulfilling your order and communicating with you. We will not share your personal information with third parties except as required to facilitate delivery or as required by law. For further information, please refer to our Privacy Policy.
These Terms & Conditions and any disputes relating to your use of our website or purchase of our products shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
By placing an order with Streatham Florist, you acknowledge and accept that these terms apply to all orders placed for delivery within Streatham and the surrounding areas served by our business.
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Changes will take immediate effect upon posting to our website and will apply to any subsequent orders. We recommend you review these terms before placing future orders.
If any provision in these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a court, such provision shall be deemed severed from the remainder of these Terms, which shall remain in full effect.
Our failure to enforce any right or provision of these Terms & Conditions will not constitute a waiver of such right or provision.
Should you have any questions concerning these Terms & Conditions or require clarification on any aspect of your order, we encourage you to contact our team for assistance. Your satisfaction and trust are of the utmost importance to Streatham Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Streatham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Streatham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
