Returns & Refunds for Fresh Flowers in Streatham
Our Fresh Flower Guarantee
At Streatham Florist, we pride ourselves on delivering only the freshest flowers to our valued customers throughout Streatham. With many years of experience serving households and local businesses, we have built our reputation on quality, reliability, and excellent customer service. We stand by our Fresh Flowers Guarantee, ensuring every bouquet leaves our shop in perfect condition and arrives ready to impress.
Damaged-On-Arrival Policy
Despite our utmost care in arranging and packaging your flowers, we understand that rare mishaps can occur during delivery. Should your flowers arrive damaged or not as described, please notify us on the day of delivery. To help us resolve the matter quickly, we may request a photo of the damaged bouquet or arrangement. Once we verify the issue, you may choose between a full refund or a prompt replacement, delivered at the earliest possible opportunity to Streatham and surrounding neighbourhoods.
Freshness Window & Quality Commitment
Streatham Florist is committed to freshness and longevity. Our flowers are guaranteed to remain fresh for at least 5 days from the time of delivery, provided they receive appropriate care. If your flowers wilt or deteriorate within this window, please contact us immediately. We will gladly arrange for a replacement or refund, depending on your preference and the specific circumstances.
Refund & Replacement Options
Your satisfaction is our top priority. If you are unsatisfied with the condition or quality of your flowers, or if your order does not match what was promised, our team will work to resolve any issues swiftly and fairly. Options for resolution include:
- Full refund to your original payment method
- Replacement bouquet of equal or greater value
- Partial refund with or without replacement, depending on circumstances
Please note: Requests for refunds or replacements must be made within 24 hours of delivery for damaged or unsatisfactory products. For concerns about flower longevity within the freshness window, please notify us as soon as possible and provide photos to help us address your claim fairly.
Complaints & Customer Care Process
We strive for absolute customer satisfaction and warmly welcome your feedback, comments, or complaints. If you are not entirely satisfied, please reach out to our local Streatham team. We aim to acknowledge all complaints within one business day, and most issues are resolved within 48 hours. Your feedback helps us maintain the high standards expected from a trusted local florist.
To assist us in resolving your complaint efficiently, please have the following information ready:
- Your order reference or receipt
- Details of the problem experienced
- Photos of the flowers, when appropriate
Our dedicated customer care staff will review your case and propose the best solution. Whether you require a refund, a replacement, or just reassurance that your comments are heard, you can trust Streatham Florist to act fairly and promptly.
Your Trusted Local Florist in Streatham
As a locally owned florist, serving Streatham households and businesses, we value our connections within the community. Our mission is to delight every customer with fresh, beautiful flowers and attentive service, every time. Thank you for choosing Streatham Florist – where your satisfaction and peace of mind are our top priorities.
